FAQs

We’re happy to help! If we didn’t answer your question below, please reach out to us at shebobocare@gmail.com.

→ When will I receive my order?

We know you can’t wait to receive your new Shebobo pieces, and strive to get them shipped out to you as soon as possible. Most orders are fulfilled within 3 business days! Visit our Shipping & Handling page for more information.

→ Do you ship internationally?

Yes, we ship internationally! Visit our Shipping & Handling page for more information.

→ Can I exchange my order?

We do not offer exchanges, but you can return an item for store credit within 15 days! Visit our Return Policy page for more information.

→ I own a business and want to carry Shebobo! How do I become a Wholesale client?

We would love to hear from you! Please visit our Wholesale Inquiry Page or find us on Faire. 

→ The color of my item looks slightly different from the picture. Why is that?

Our Handmade Process: Color, Size & Material Variations

At Shebobo, every piece is crafted by hand—dyed, cut, and stitched by skilled artisans. Because of this, no two items are ever exactly alike.

Color
Our fabrics are dyed by hand in small batches. Artisans prepare boiling vats of water and measure powdered dye by the spoonful, creating subtle differences in timing, temperature, and technique. This will bring natural variations to each batch. These shifts mean that the color of your piece may differ slightly from what you see online or from other items in the same style.

Size & Fit
Each hat and bag is made using pre-designed patterns, but there is space for individual interpretation in the handmade process. Small differences in sizing and fit are a natural result of this craftsmanship.

Leather
Leather tones may also vary, both because of the tanning process and because artisans hand-finish each hide. These natural variations give each piece its own unique character.

Photography & Representation
We strive to provide clear and accurate product descriptions, along with both studio and model photography. Please note that lighting conditions and screen displays can affect how colors appear.

These variations are not flaws—they are the mark of true craftsmanship and what makes each piece one of a kind.